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Holleran Consulting, routinely ranked as the top community engagement research and consulting firm in senior living specializing in satisfaction and engagement surveys, has been acquired by Spectrum Consultants, a leading advisor to senior living communities for more than 43 years.

One hundred twenty-seven senior living communities recognized as most engaged.

We have repurposed our Call Center to assist aging services providers and other not-for-profits with their on-going communications efforts.

Pre-Communication is one of the keys to increasing response rates when conducting a survey, whether for employees or residents.

In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.

Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.

Take the time to find a vendor whose services match your needs.