We have repurposed our Call Center to assist aging services providers and other not-for-profits with their on-going communications efforts.
In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.
Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.
Three parties ultimately assume the responsibility of protecting the information and data collected.