Is your community fulfilling its promise to your residents?

For years, senior living organizations have surveyed their residents to determine their level of satisfaction with their community. These surveys tend to focus on amenities, services, and quality. Yet, being satisfied is only a part of the equation and may not paint a complete picture.

Holleran’s Resident Engagement & Satisfaction survey is designed to measure how well a resident feels their community supports the process of aging. Our four dimensions of engagement dive into a holistic picture of a resident’s life, from their sense of belonging and pursuit of independence to the visibility of community leadership and the community’s efforts to create healthy experiences for everyone.

With the healthcare industry facing unprecedented staffing challenges, it isn’t enough to recruit great people; you have to understand how to keep them.

Holleran’s Employee Engagement & Satisfaction research is designed to measure you team’s engagement and satisfaction levels. Examining these metrics (engagement and satisfaction) by department, building, and community can uncover a whole new perspective on life in your organization. Through our studies, providers can hone in on the specific attitudes, trends, and work groups that will elevate their business above the competition. Assisted by the Holleran team, these survey conclusions give CEOs and human resource leaders a big-picture view, enabling them to craft a long-term and actionable recruitment and retention strategy.

Research doesn’t start with a spreadsheet. It begins with personal interactions.

Our data collection team creates real connections between people, gaining insights into their perceptions.

The best way to understand how someone feels is to talk to them. This is especially true when trying to measure engagement. The point at which data is collected is just as important as the analysis. For this reason, we don’t outsource our data collection efforts.

Our in-house data collection team specializes in talking to residents, family members, and stakeholders, ensuring that you get valid and reliable results. Our associates have spent thousands of hours on the phone with older adults, cementing them as experts in engaging with seniors.

Technology driven; people inspired.

Technology drives us, but we know that what your data says is far more important than how it is presented.

At Holleran, we understand that at its heart, senior living is a business of people. The interaction between staff and residents is core to the culture of a community or organization. No community can thrive without a culture of connection.

We operate the same way! We deeply value and strive to use cutting-edge technology to provide helpful tools and new ways to visualize your data, but at the end of the day, no tech can replace genuine connection. Our consultants, researchers, and analysts prioritize our connection with community partners to ensure your project is tailored to meet your unique goals. We aren’t just a vendor; our team is here to be your partner, supporting you face-to-face every step of the way.