Engaged residents are critical for the success of senior living communities.
Holleran’s Resident Engagement Index empowers providers to better understand how their residents are aging successfully. Over the last two and a half decades, we have specialized in researching and understanding the ways in which retirement community residents engage in their community, including what areas drive their overall satisfaction. Our research tools offer deep insights into resident attitudes and perceptions, enabling executive directors and other business leaders to make decisions and long term plans that strategically advance their business like never before.
- Compare your community against the largest benchmark of its kind, with more than 102,000 independent living resident surveys, enabling you to compare your organization to similar providers across the nation
- Average response rates above 75%
- Standardized questions offer you a comparison against our benchmark, while customize-able factors allow us to tailor our tools to your needs
- Surveys can be completed in a variety of ways, including online, written, and via telephone, all conducted by our in-house data collection team
- In-depth, personalized reporting conducted by our team of analysts and experts, providing you with the best insights possible from your data
We methodically examine your results, directing you to areas of strength and opportunity.
Once your survey is complete, Holleran’s expert data analysts scrutinize your results from every angle. Our reports provide actionable insights upon which your team can build a strategy for future success. The Holleran team will personally guide you in understanding your data, utilizing one-on-one conversations and interactive dashboards that give you comprehensive control over your findings. Following your study, we will also share resources and best practices, unique to your results, to help guide your continued success.
Regular feedback can improve the experience of your short-term rehab patients.
Across the country, senior living and retirement providers are recognizing the revenue that can be generated by applying their knowledge to short term rehabilitation and care offerings. Increasingly, hospitals and health systems are reviewing outcomes and feedback to determine which providers to send patients to in the future. This behooves providers to to survey recent patients and understand their experiences.
Our discharge surveys can provide this critical feedback, enabling you to make enhancements to your offering that appeal to both patients and hospitals. Whether you are interested in easy to deploy, cost effective online surveys, to written surveys, or even telephone interviews, Holleran can meet all of your needs. We can obtain the insights that provide direction to boost your revenue and enhance your reputation.
Stay in tune with the sentiments of new residents as they move into your community.
Utilizing our background in research, coupled with our deep understanding of resident engagement and satisfaction, the Holleran team designed a series of three surveys that get at the heart of the resident move-in experience at specific intervals. Each survey is designed to provide actionable feedback that allows organizational leaders to ensure that a new resident is being provided with everything they need to age successfully.
Holleran is a certified CoreQ vendor.
CoreQ is a set of five measures for skilled nursing care centers and assisted living communities to use to assess satisfaction among patients, residents, and their families. Many professional and oversight organizations now ask that CoreQ surveys be performed in order to meet requirements.
Holleran can perform your CoreQ surveys and assessments to the required standards. Our team will ensure that you have reliable, valid results that demonstrate customer satisfaction within your assisted living and skilled nursing practices.