Survey Features

• Compare your community against the largest benchmark of its kind, with more than 77,000 independent living resident surveys, enabling you to compare your organization to similar providers across the nation

• Average response rates above 75%

• Standardized questions offer you a comparison against our benchmark, while customize-able factors allow us to tailor our tools to your needs

• Surveys can be completed in a variety of ways, including online, written, and via telephone, all conducted by our in-house data collection team

• Pulse surveys can be created to receive real time responses to a specific set of questions or aspects of action planning

• In-depth, personalized reporting conducted by our team of analysts and experts, providing you with the best insights possible from your data

Action Planning

Through examining your results, directing you to areas of strength and opportunity.

Once your survey is complete, Holleran’s expert data analysts scrutinize your results from every angle. Our reports provide actionable insights upon which your team can build a strategy for future success. The Holleran team will personally guide you in understanding your data, utilizing one-on-one conversations and interactive dashboards that give you comprehensive control over your findings. Following your study, we will also share resources and best practices, unique to your results, to help guide your continued success.

Resident Experience Survey

How can we attract prospective residents that will find themselves in a community and among other residents that share similar lifestyles, interests, and aspirations?
Identifying and communicating with your target market enables communities to attract residents that will want to move into your community. Finding interested and qualified prospective residents through your marketing initiatives can also result in a higher marketing ROI.
The Resident Experience Survey is a sequence of survey questions that not only embodies the culture of a community, but it will also:

The Resident Experience Survey will give you accurate information from the source best qualified to help create your story… Residents!

Are you required to conduct the CoreQ survey through a third party? We can help!

CoreQ is a set of measures for skilled nursing care, short-term rehabilitation, and assisted living communities to use to assess satisfaction among patients, residents, and their families. Many professional and oversight organizations now ask that CoreQ surveys be performed in order to meet requirements.
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Holleran can perform your CoreQ surveys and assessments to the required standards. Our team is committed to providing you with reliable, valid results that demonstrate customer satisfaction within your assisted living and skilled nursing practices. Additionally, our analysts can assist with providing the necessary data to ensure compliance.

Discharge Surveys

Regular feedback can improve the experience of your short-term rehab patients.

Across the country, senior living and retirement providers are recognizing the revenue that can be generated by applying their knowledge to short term rehabilitation and care offerings. Increasingly, hospitals and health systems are reviewing outcomes and feedback to determine which providers to send patients to in the future. This behooves providers to survey recent patients and understand their experiences.

Our discharge surveys can provide this critical feedback, enabling you to make enhancements to your offering that appeal to both patients and hospitals. Whether you are interested in easy to deploy, cost effective online surveys, written surveys, or even telephone interviews, Holleran can meet all of your needs. We can obtain the insights that provide direction to boost your revenue and enhance your reputation.

Resident Move-In Survey

Keeping residents happy is more important than ever!

Why is this so important? New residents are often reluctant to “complain” to staff, thinking they don’t want to rock the boat. However, if they are dissatisfied with something, they will eventually tell other residents as well as their family and friends. That doesn’t bode well for a healthy campus culture or positive word of mouth in the greater community. In these days of occupancy challenges, can your campus afford a ding to its reputation, hurting your brand image? What’s more, it is your new residents who are most likely to make referrals to other prospective older adults. A great way to build the sales pipeline!
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Holleran’s Resident Move-In Survey is designed to “take the temperature” of residents who just moved onto your campus, to assess their level of satisfaction and gauge how well the retirement community is meeting their needs. We send the survey via e-mail at 30, 90 and 180 day intervals and forward the individual responses to a key person or persons on campus who uses the feedback to immediately resolve any issues. This real-time follow up positions your campus for quick action and leads to happier new residents who feel their voice is being heard.