Michele Holleran, Founder & CEO
Michele Holleran founded Holleran Consulting, LLC (also known as “Holleran”) in 1992. It was her interest in the quality improvement movement that prompted her to study and practice the concepts of customer engagement and satisfaction and community engagement research — concepts she introduced to not-for-profit senior living providers and community health organizations more than two decades ago.
Today, the Holleran database of satisfaction scores is the largest Continuing Care Retirement Community (CCRC) database in the world, with benchmarks that allow CCRCs to compare against the most innovative senior living providers in the country.
Michele is the former chairperson of LeadingAge Leadership Academy and served on the faculty of this year-long leadership development program. She holds her PhD in Organization and Management, specializing in leadership studies, and earned her MBA from The Pennsylvania State University.
She has worked with LeadingAge state affiliates throughout the country to offer leadership development experiences for senior living leaders. She has also designed customized leadership development programs for some of the largest providers in the United States.
Meet some of the most knowledgeable people we know.
When organizations flourish, it’s because of the people that work passionately to support that success. We have assembled a team of highly engaged experts that understand aging services. More importantly, they all bring their unique skills and perspectives to the table.
We know that everyone has knowledge to share, so in addition to the normal information you’d expect to find on this page, we’ve also asked each of our team members to share the trivia category that they believe they are experts in! Click the link under each person to learn about their prowess!