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Employee Surveys

Define your local middle market, plan for expansion, and so much more

Employee Engagement and Satisfaction

An engaged workforce builds brands and saves money.

The biggest issue facing aging services providers today is workforce development. Holleran’s Employee Engagement Index is the best way to understand the strengths and opportunities within your organization. Our research tool provides insights that go beyond mere satisfaction alone, allowing you to hone in on specific attitudes, trends, and work groups that will elevate your business above the competition. For more than thirty years, we have been researching and discerning what motivates employees at senior living and retirement communities. Our conclusions are designed for CEO’s and human resources professionals, who need a big a picture view that enables them to craft a long-term and actionable retention strategy.

Survey Features

  • Compare your community against the largest benchmark of its kind, with more than 59,000 senior living employee surveys, enabling you to compare your organization to similar providers across the nation

  • Average response rates above 70%

  • Standardized questions offer you a comparison against our benchmark, while customize-able factors allow us to tailor our tools to your needs

  • Surveys can be completed in a variety of ways, including online, written, and via telephone, all conducted by our in-house data collection team

  • Pulse surveys can be created to receive real time responses to a specific set of questions or aspects of action planning

  • In-depth, personalized reporting conducted by our team of analysts and experts, providing you with the best insights possible from your data

  • Results can be filtered in numerous ways, giving you more than just a departmental level understanding

Action Planning

Through examining your survey results, we identify opportunities for growth.

No organization wants to be static. Whether your goal is to expand your footprint, or to provide your team with personal growth, Holleran’s robust reporting can support your plans. Upon completion of your study, our team of data analysts pours over your report to find nuances through which your organization can flourish. We personally guide you, every step of the way, with one-on-one conversations and interactive dashboards that put the power of your data at your fingertips. Once your study is complete, we will also provide resources and best practices, formulated from our years of experience in the field, that have been tried and tested with our client partners.

Well-Being Survey

Let’s imagine a new type of workplace that people would gravitate toward… What does that look like?

For more than two years our employees have struggled in many different ways during the pandemic. As employers, it’s hard to know what the first step to assisting our employees should be.

Holleran’s research shows that we should begin by opening up the once-taboo topic of mental health/well-being, and making it a safe topic for discussion. Holleran developed a quick and short survey where you’ll be able to discover whether your employees think the campus places importance on mental health, feel supported by their supervisor, the three biggest stressors, and what the most important factors are when accepting a job.

Armed with this feedback, campus leaders can put together action plans which lead to short and long-term solutions. Shenandoah Valley Westminster-Canterbury, a Life Plan Community based in Winchester, Virginia, completed the Holleran Well-Being Survey, which led to the discovery that employees could not readily access services offered by the campus’ Employee Assistance Program (EAP).

This information proved vital to making systemic changes throughout the organization, including offering more targeted wellness resources and better accommodation of employee schedules.

Well-Being Survey

Let’s imagine a new type of workplace that people would gravitate toward… What does that look like?

For more than two years our employees have struggled in many different ways during the pandemic. As employers, it’s hard to know what the first step to assisting our employees should be.

Holleran’s research shows that we should begin by opening up the once-taboo topic of mental health/well-being, and making it a safe topic for discussion. Holleran developed a quick and short survey where you’ll be able to discover whether your employees think the campus places importance on mental health, feel supported by their supervisor, the three biggest stressors, and what the most important factors are when accepting a job.

Armed with this feedback, campus leaders can put together action plans which lead to short and long-term solutions. Shenandoah Valley Westminster-Canterbury, a Life Plan Community based in Winchester, Virginia, completed the Holleran Well-Being Survey, which led to the discovery that employees could not readily access services offered by the campus’ Employee Assistance Program (EAP).

This information proved vital to making systemic changes throughout the organization, including offering more targeted wellness resources and better accommodation of employee schedules.

Diversity, Equity, and Inclusion Survey

Now more than ever, your campus should want to know employee perceptions around inclusion. And the good news is, if you are planning an employee engagement survey, Holleran allows you to add questions about inclusion to that survey, and get two separate reports without having to send out two surveys.

Do your employees feel accepted for who they are? Do they feel safe reporting discrimination if it exists? Are promotions and raises given based on merit and performance? Are people of differing backgrounds welcomed and valued?

Using the responses to these questions can help you develop a robust diversity strategy for your campus, and demonstrate your commitment to equality.

Culture Survey

Organizational culture steps front and center when these situations are a reality at a community:

  • Occupancy rates are low
  • Turnover exists among C-suite executives
  • New partnerships emerge between two organizations that were previous competitors
  • There is a need to hire new employees and retain engaged team members
  • Rebranding efforts are underway to gain a competitive advantage in the market
  • The organization needs to manifest a fresh vision for its future

The Holleran culture assessment allows organizations to characterize their “essence”—what makes them unique as an organization. Is the organization driven by its history and legacy or shaped more by a drive for change? Is the organizational structure hierarchical or a more de-centralized model? Are employees regarded as workers or team members? Specifically designed for senior living providers, the 18 factor survey tool measures cultures against three domains: (1) how people are treated; (2) how decisions are made; and (3) how change is embraced.

Move-in Surveys

Stay in tune with the sentiments of new residents as they move into your community.

Utilizing our background in research, coupled with our deep understanding of resident engagement and satisfaction, the Holleran team designed a series of three surveys that get at the heart of the resident move-in experience at specific intervals. Each survey is designed to provide actionable feedback that allows organizational leaders to ensure that a new resident is being provided with everything they need to age successfully.

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