Resident Research

We are the experts in senior living resident research.

For more than 25 years, Holleran has been studying how senior living residents experience the communities in which they live. Having pioneered satisfaction research in this population, we pushed our findings further, developing the Resident Engagement Index. Through our work, we have been able to directly link engaged behaviors to satisfaction outcomes that drive business results. Aging services leaders across the country rely on Holleran to fully understand the dynamics at play in their communities and to benchmark themselves against their peers.

Employee Research

Hiring and retaining quality team members is the biggest challenge facing aging services providers today.

Working in aging services can be a rewarding career. But, this field also faces challenges. The way in which team members interact and care for your residents can define your organization. Finding quality hires, and keeping them engaged, is at the core of a successful human resources strategy. At Holleran, we understand these challenges better than anyone else. We’ve been studying engaged employee behaviors in senior living and retirement communities for more than two and half decades. Our Employee Engagement Index is a critical tool for hundreds of executives and human resources professionals that are thought leaders in our space.

Community Needs Assessment

To care for the greater community, you must first understand what is really needed.

Whether you are a hospital, health system, or a senior living provider, our team of research analysts and data experts have the experience needed to identify the critical gaps in your community. We all want to make a difference, and certainly health related services are conspicuously missing in many locations across the country. But, each community is different, and what is vital to one area may only be trivial to another. By using a variety of data points, including polling, focus groups, one-on-one interviews, and secondary data sources, Holleran can provide you with a needs assessment based on actionable information which you can use to build your long term strategy.