Isolation was a serious issue for seniors even before social distancing and self quarantines were implemented.
Now, older adults who may have had regular social contact are finding themselves stuck at home, with loneliness settling in. As families and caregivers try to juggle everyday life during these challenging times, it can be easy for seniors to feel disconnected from the world.
At Holleran, we’ve been focused on engaging with seniors for close to 30 years. We’ve talked to hundreds of thousands of older Americans, and provided them a voice. Now, in this moment of crisis, we want to do all we can to support the mental health of those at most risk.
How Holleran Can Help
Personal Check-in Calls to Older Adults
Whether someone is living at home, or in a community that isn’t allowing visitors, our team is ready to call older adults, anywhere in the country, and engage with them on a variety of topics, or let the conversation freely flow. The results of these calls can be shared with providers and families, including sentiment analysis to improve future communications.
Inbound Crisis Communication Support
Staff at senior living communities are busy providing the best care. Each time they are interrupted, it takes them away from the important work that they are doing. Our Call Center can become the focal point for your communications, offering a single line for residents, friends, and families to call to get the latest information, freeing up your staff to do what they do best.
Outbound Telephone Updates
Getting the word out about the latest developments in your community is a two way street. Taking the time to make individual phone calls to families about their loved ones puts extra pressure on your team. Holleran’s conscientious Call Center team can relieve that burden by making those phone calls on your behalf, providing that personal touch that your residents and families have come to expect.
Holleran’s Call Center is the heart of our organization.
Not just because it is the front line in our data collection efforts, but because the individuals who answer our phones have some of the biggest hearts we know. Their cheerful demeanor and ability to let people feel heard has provided them with the skills, experience, and positive mental attitude to help during this difficult time. Working at our offices in Wrightsville, PA, they live and work in the same communities as you do, understanding the current needs and stresses. This uniquely positions them to commiserate with those who might feel isolated, providing a moment of social respite for anyone who needs it.