Increasing response rates with pre-communication.
Pre-Communication is one of the keys to increasing response rates when conducting a survey, whether for employees or residents.
How do I respond to sensitive survey feedback?
In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.
Should I use incentives to encourage survey completions?
Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.