Forty-nine campuses recognized for their exemplary efforts in creating a culture of engagement and satisfaction in their communities, despite the COVID pandemic.
Holleran, the nation’s leading research firm specializing in engagement and satisfaction studies for residents and employees, has announced the recipients of the Choice Community Awards for 2020.
Holleran’s Choice Community Award recognizes organizations with strong cultures of engagement. These providers have cultivated an environment where resident voices are heard, connections are rich, well-being is enhanced and personal fulfillment can be realized. Employees are highly engaged, with large numbers of catalysts on campus who embrace culture change, plan to stay with the organization long term and are passionate about the organizational mission and vision. These award-winning campuses are in the top 15th percentile of all campuses in Holleran’s massive benchmark.
“This year has been exceptionally challenging within the senior living industry – which makes the recipients of Choice Community Award all that much more extraordinary,” says Michele Holleran, Founder and CEO of Holleran. “The Choice Community recipients have emerged from the pandemic in spite of the odds, finding creative ways to engage both residents and employees.”
“Engaging senior living communities are fundamentally stronger in collaboration and connection to other residents, employees, the community, and life goals,” remarks Katelyn McCauley, Senior Research Analyst. “During the coronavirus pandemic, these areas all took a backseat to the general health and well-being of the residents and employees. To be a Choice Community this year, these campuses exceeded all expectations and continued to provide a unique and valuable environment focused on the successful aging of older adults, and paying attention to the well-being of their employees.”
Holleran has the largest benchmark of its kind, measuring both resident and employee engagement/satisfaction in the senior living space. Currently, the benchmark comprises more than 200,000 resident and employee surveys, all completed within the last three years. This enables organizations to compare their performance to their peers, whether they are across the road or across the country. Utilizing this extensive body of research, Holleran recognizes the most engaging senior living organizations in the nation.
A full list of recipients is available on our website.