Holleran Offers Isolation Support Services
We have repurposed our Call Center to assist aging services providers and other not-for-profits with their on-going communications efforts.
Increasing response rates with pre-communication.
Pre-Communication is one of the keys to increasing response rates when conducting a survey, whether for employees or residents.
How do I respond to sensitive survey feedback?
In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.
Should I use incentives to encourage survey completions?
Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.
What questions should I ask on a survey?
Whenever you undertake surveying a population, whether employees, residents, or other stakeholders, you should do so with the end goal in mind. Commonly, people wonder what kinds of questions they should be asking. The short answer is that you should ask simple, direct questions that will provide the information you need. The longer, more elaborate…
How do I choose a survey company?
Take the time to find a vendor whose services match your needs.