We have repurposed our Call Center to assist aging services providers and other not-for-profits with their on-going communications efforts.
Pre-Communication is one of the keys to increasing response rates when conducting a survey, whether for employees or residents.
In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.
Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.
Whenever you undertake surveying a population, whether employees, residents, or other stakeholders, you should do so with the end goal in mind. Commonly, people wonder what kinds of questions they should be asking. The short answer is that you should ask simple, direct questions that will provide the information you need. The longer, more elaborate…
Take the time to find a vendor whose services match your needs.