We have repurposed our Call Center to assist aging services providers and other not-for-profits with their on-going communications efforts.
Pre-Communication is one of the keys to increasing response rates when conducting a survey, whether for employees or residents.
In some cases, a respondent may verbally or otherwise waive confidentiality by requesting that the interviewer or survey research company report the information to the community, inclusive of their name. However, unless this is the clear case, confidentiality in these circumstances should be maintained.
Incentives are one way to increase respone rates and set a positive tone and create excitement around the completion of your survey.
Whenever you undertake surveying a population, whether employees, residents, or other stakeholders, you should do so with the end goal in mind. Commonly, people wonder what kinds of questions they should be asking. The short answer is that you should ask simple, direct questions that will provide the information you need. The longer, more elaborate…
Take the time to find a vendor whose services match your needs.
Three parties ultimately assume the responsibility of protecting the information and data collected.
Whats the best survey type to fit your needs?
Years ago, it was commonplace to measure satisfaction among stakeholder groups—it made logical sense to understand how satisfied people were with your organization. But, just because a person is satisfied doesn’t mean they are actively engaged with building the brand. This idea of being “engaged” with an organization has become common in the wider business…
Offering surveys in the language respondents are most comfortable with provides the most accurate feedback.