Firm updates criteria for earning prestigious distinction.

Holleran, the nation’s premier research and consulting firm serving aging service providers, has announced changes to how client partners earn the firm’s Highest Honors achievement. Holleran’s Highest Honors distinction is the most prestigious accolade presented by the firm.

Over the last two years, Holleran has been on the forefront of researching resident engagement, in addition to satisfaction. This change in focus within the aging services space has driven a newer, greater understanding of what successful aging looks like in a community setting. A combined approach such as this has now become standard for many organizations – a change that is embraced by Holleran. Because of these advancements in knowledge, the firm will award its Highest Honors distinction to those organizations that measure both engagement and satisfaction with any research beginning on or after January 1, 2019.

 “After several years of research in engagement, we feel that now is the time to make this change” says Nikki Rineer, President of Holleran. “The entire space is moving towards engagement as a way of understanding resident and employee perceptions. While satisfaction factors remain an important part of our surveys, we feel that to truly earn our highest honors, an organization must be measuring engagement as well.”

Highest Honors recipients are determined by a proprietary algorithm, developed by Holleran’s highly trained statisticians, researchers, and analysts. The results of each organization are analyzed and computed through the algorithm to determine recipients each year. With more than 400 organizations surveyed to date, less than ten percent of communities surveyed have received Highest Honors.

A current list of 2018 Highest Honors recipients can be found on Holleran’s website at https://holleranconsult.com/our-research/recognition/