Resident Engagement is positively impacted when residents have a voice, when administrators are transparent in decision-making and when sincere efforts are made to address issues and concerns impacting residents’ everyday lives.
By adopting a philosophy of involving residents in decision-making and being responsive to them, campuses like Garden Spot Village in New Holland, Pennsylvania, are excelling in resident engagement and satisfaction scores, according to Holleran, a national research firm. Garden Spot Village ranks better than 95% of other campuses in the Holleran national benchmark when it comes to the element of resident engagement that measures ‘Voice’.
“We have created a culture that gives residents mastery, autonomy
Lindsey says that consistent, two-way, and transparent communication is key to the excellent resident engagement scores achieved at Garden Spot Village. Monthly “coffee and conversation” meetings, where no topic is off limits
Voice is one of four key elements of resident engagement, as measured by Holleran in its national database. The other elements include Connection, Fulfillment and Well-Being. “When all four of these are positively felt by residents, campuses experience a culture of engagement which directly leads to a high quality of life,” states Michele Holleran, CEO of the research firm.