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Resident Engagement and Satisfaction

Supporting services providers who want to know how well their community is recognizing and supporting the successful aging of their residents.

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New Assisted Living Engagement Survey

Measure engagement and satisfaction at higher levels of acuity by uncovering how assisted living residents feel about four important dimensions of engagement.

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Discover Our Research

Sharing our knowledge about successful aging is at the forefront of our mission. The Holleran Benchmark and other white papers provide thought leadership regarding trends and observations in our field our client partners rely on.

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The Pines at Davidson - Client since 2006

The Pines Terrace

Covenant Living Communities and Services -
Client since 2014

Covenant Living of Florida

Methodist Senior Services - Client since 2013

Seashore Highlands

Erickson - Client since 2000

Siena Lakes

Front Porch - Client since 2007

Claremont

LCS - Client since 2009

Heron’s Key

CentraState - Client since 2009

Applewood

Sequoia Living - Client since 1999

Viamonte at Walnut Cove

New Assisted Living Engagement Survey

Measure engagement and satisfaction at higher levels of acuity

Learn More

Resident Engagement
and Satisfaction

For aging services providers

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Discover Our Research

Sharing our knowledge about successful aging

Learn More
holleran is the nation’s leading provider of
actionable engagement
and satisfaction surveys
for organizations serving older adults.

Holleran is a consulting firm providing research and assessment services to not-for-profit aging-services providers, health systems, public health agencies and community partnerships.

We are your expert partner for business intelligence, research, and surveying for residents, employees, and other stakeholders of aging services organizations.

For more than 30 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision, and values. Utilizing both public and proprietary data, alongside our extensive survey benchmarks, leaders gain a clear vision of the strengths and opportunities within their business.

Harness your data.

We deliver a comprehensive research scope of consultation, survey development, data collection, and data visualization capabilities.

  • Senior Living Resident Engagement, Satisfaction & CoreQ Surveying

  • Employee Engagement & Satisfaction Surveying

  • Community Health Needs Assessments

  • Senior Living Needs Assessments

Our Services

Knowledge is power.

We deliver a comprehensive research scope of consultation, survey development, data collection, and reporting. Learn more about our areas of expertise.

New Surveys
Resident Engagement
Employee Engagement
Community Needs
Assessment

LATEST NEWS & UPDATES

2024 Choice Community Award Winners Announced by Holleran Consulting
February 21, 2025

2024 Choice Community Award Winners Announced by Holleran Consulting

Sixty eight communities were recognized for their exemplary efforts in creating a culture of engagement and satisfaction.
Holleran Names New Director of Research and Operations
February 6, 2025

Holleran Names New Director of Research and Operations

Holleran names Katelyn McCauley to Director of Research and Operations.
Insights into Workforce Perceptions: A Collaborative White Paper by Holleran and Argentum.
December 10, 2024

Insights into Workforce Perceptions: A Collaborative White Paper by Holleran and Argentum.

With the so-called "Silver Tsunami" magnifying demands on the senior living workforce, the challenges ahead have never been greater. We explore those challenges and illuminate a path forward in a National Workforce Study in Senior Living conducted in partnership with Argentum.
The Holleran Survey Process and Anonymity Explained
December 9, 2024

The Holleran Survey Process and Anonymity Explained

Data Collection Supervisor/Project Manager Lisa Dvoryak explains the Holleran survey process and how our surveys are created to be anonymous.
Why Choose Holleran? Now supporting participation in the U.S. News & World Report Best Senior Living Program
March 25, 2024

Why Choose Holleran? Now supporting participation in the U.S. News & World Report Best Senior Living Program

We are excited to introduce a groundbreaking opportunity for your senior living community. Holleran now offers a gateway to U.S. News & World Report questions, providing you with a key to qualifying for the prestigious Best Senior Living Award.
2023 Choice Community Award Winners Announced by Holleran Consulting
December 9, 2024

2023 Choice Community Award Winners Announced by Holleran Consulting

Holleran, the premier research and consulting organization offering employee and resident engagement benchmarks to senior living communities across the country, has announced its 2023 Choice Community Award Winners.
Women in Leadership
October 23, 2023

Women in Leadership

In this episode, Holleran President Christine Walley and Director of Senior Living Research Katelyn McCauley join Melissa Andrews, President and CEO of Leading Age Virginia, for a wide-ranging conversation about their careers, workplace challenges, professional development and their shared passion for the senior living industry.
Senior Living Supervisors are the Key to Employee Retention at Life Plan Communities
December 9, 2024

Senior Living Supervisors are the Key to Employee Retention at Life Plan Communities

In the midst of steep workforce challenges, there is some encouraging news. According to the Holleran employee engagement benchmark, nearly half of senior living supervisors at Life Plan Communities expect to be working at their community three years from now.
2022 Choice Community Award Winners Announced by Holleran Consulting
December 9, 2024

2022 Choice Community Award Winners Announced by Holleran Consulting

Holleran, the premier research and consulting organization offering employee and resident engagement and satisfaction benchmarks to senior
Holleran Consulting Partners with Touchtown
December 1, 2022

Holleran Consulting Partners with Touchtown

Holleran Consulting has partnered with Touchtown, for resident satisfaction and engagement survey distribution.
The Business Case for Employee Well-Being Interventions
December 1, 2022

The Business Case for Employee Well-Being Interventions

‍With 20% of our employees gone as a direct result of the pandemic, and 1 in 3 clinicians considering leaving their current role in healthcare, Life Plan...
How non-confidential employee surveys backfire
December 1, 2022

How non-confidential employee surveys backfire

These days, managers are trying every trick in the book to retain employees. Including the use of non-confidential surveys that ask employees to...
2021 Outstanding Senior Living Communities Recognized by Holleran
December 1, 2022

2021 Outstanding Senior Living Communities Recognized by Holleran

Twenty-one communities are being recognized for their exemplary efforts in creating a culture of engagement and satisfaction. Some of the winners...
Should I continue to conduct discharge surveys?
December 1, 2022

Should I continue to conduct discharge surveys?

Short-term rehab units in life plan communities have spent a majority of the last two years being anything but that. Often the “go-to” location to...
Green House welcomes new board chair, members
December 1, 2022

Green House welcomes new board chair, members

The Green House Project this month announced the elevation of Michele Holleran to board chair and the addition of two new board members with...
Lack of unemployment benefits for the unvaccinated
December 1, 2022

Lack of unemployment benefits for the unvaccinated

As you strategize for the staffing impact of the COVID vaccine mandate, are your employees aware they may not be eligible for unemployment...
Holleran Consulting acquired by Spectrum Consultants
December 1, 2022

Holleran Consulting acquired by Spectrum Consultants

WRIGHTSVILLE, PA – Holleran Consulting, routinely ranked as the top community engagement research and consulting firm in senior living specializing...
Senior Living Communities Recognized as Most Engaged by Holleran
December 9, 2024

Senior Living Communities Recognized as Most Engaged by Holleran

Forty-nine campuses recognized for their exemplary efforts in creating a culture of engagement and satisfaction in their communities, despite the...
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Choice Community Award

Every Holleran client partner should strive to earn the Choice Community Award.

The Choice Community Award recognizes organizations with strong cultures of engagement, whether that be among their residents, employees, or both. Awards are granted by exceeding Holleran’s “Engagement Index” benchmark with a mean score above the 85th percentile of the Holleran Benchmark.

The Holleran benchmark comprises more than 160,000 resident and employee surveys, all completed within the last three years. This places all recipients within the top 15% of the more than 1,000 surveyed communities nationwide.

2024 Choice Community Award Resident Engagement Recipients
2024 Choice Community Award Resident Satisfaction Recipients
2024 Choice Community Award Employee Engagement Recipients
2024 Choice Community Award Employee Satisfaction Recipients
American House –
Bluewater (IL) *
Hamilton Place (AL)
Johnson City (AL)
Lakeshore (MC)
Zephyrhills (MC)
-
Franciscan Communities –
Addolorata Villa (IL)
Franciscan Village (IL) *
Marian Village (IL) *
-
Ginger Cove (IL)
Jefferson’s Ferry (IL)
King Bruwaert House (IL) *
Laurel Lake (IL)
Laurel View Village (IL)
Maplewood Park Place (IL) *
Masonic Homes of California – Covina Campus (AL)
Mt. San Antonio Gardens (IL) *
Saint Therese – IHM Senior Living Community (IL)
Silver Maples of Chelsea (IL)
Silverstone Living – Hunt Community (IL) *
Springpoint Senior Living - Crestwood Manor (IL)
Village at Germantown (IL)
Village on the Isle (IL)
Waltonwood Senior Living  Communities – Carriage Park (IL)
Wesley Woods Senior Living – St. George Village (IL) *
Westerwood (IL)
Westminster Canterbury Richmond (IL)
Westminster Communities of Florida – St. Augustine (AL)
-
* DUAL AWARD RECIPIENTS - RESIDENT ENGAGEMENT - RESIDENT SATISFACTION
American House – Bluewater (IL) *
Apostolic Christian Eureka (SNF)
Chicago Methodist – Hartwell Place (MC)
-
Erickson
Highlands (IL)
Siena Lakes (IL)
Cedar Crest (AL)
Chatsworth (SNF)
Eagle’s Trace (AL)
Fox Run (AL)
Windsor Run (AL)
-
Franciscan Communities
Franciscan Village (IL) *
Marian Village (IL) * (AL)
University Place (IL)
-
King Bruwaert House (IL) *
Maplewood Park Place (IL) * ( AL)
Masonic Homes of California- Union City Campus (MC), (SNF)
Mt. San Antonio Gardens (IL) *
River Woods Group – RiverWoods Durham (IL)
Silverstone Living – Hunt Community (IL) *
Springpoint – The Atrium at Navesink Harbor (IL)
Wesley Woods Senior Living – St. George Village (IL) *
-
*  DUAL AWARD RECIPIENTS - RESIDENT ENGAGEMENT - RESIDENT SATISFACTION
Chicago Methodist- Hartwell Place *
Deaconess Abundant Life - Home Care
Episcopal Retirement Services *
Franciscan Communities -St. Jude House *
Landis Communities *
-
Life Care Services –
Broadview at Purchase College
Friendship Village Tempe *
Lake Seminole Square *
Rolling Green Village *
Clarendale Arcadia *
Rose Senior Living – Clinton Township *
The Avalon Lewis Center *
The Delaney at the Green *
The Delaney of Bridgewater *
-
Marshes of Skidaway Island *
Maymount Homes
-
Parker -
Parker at River Road *
PAM ADC *
-
Saint Therese – Odilia *
Silverstone Living – Webster at Rye *
Westerwood *
-
*  DUAL AWARD RECIPIENTS – EMPLOYEE  ENGAGEMENT – EMPLOYEE  SATISFACTION
Chicago Methodist- Hartwell Place *
Episcopal Retirement Services *
Franciscan Communities -St. Jude House *
Landis Communities *
-
Life Care Services-
Friendship Village Tempe *
Lake Seminole Square *
Northpointe Woods
Rolling Green Village *
Wesley Pines
Clarendale Arcadia *
Havenwood Buffalo
Rose Senior Living – Clinton Township *
The Avalon Lewis Center *
The Delaney at the Green *
The Delaney of Bridgewater *
-
Marshes of Skidaway Island *
-
Parker -
Parker at River Road *
PAM ADC *
-
Saint Therese – Odilia *
-
Silverstone Living –
Webster at Rye *
Hunt Community
-
Westerwood*
-
*  DUAL AWARD RECIPIENTS – EMPLOYEE  ENGAGEMENT – EMPLOYEE  SATISFACTION

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